Policies

Refund Policy

Understand our refund, cancellation, and rescheduling policies for all training programs.

Last Updated: July 22, 2026

Introduction

At SkillSurf, we are committed to delivering high-quality IT training programs. We understand that circumstances may change, and we have formulated this Refund Policy to be fair and transparent. By enrolling in any of our training programs — instructor-led online training, self-paced courses, corporate training, workshops, or placement assistance — you agree to the terms and conditions outlined in this policy.

SkillSurf offers a variety of learning options. This policy explains the conditions under which refunds, cancellations, and batch changes are processed. All refund requests are subject to review and must meet the eligibility criteria described below.

Demo Session

Students are encouraged to attend a demo session or counselling session before enrolling whenever available.

Enrolling after attending a demo indicates that the student has evaluated the training methodology and course structure.

Eligibility

Refund Eligibility

Eligibility varies by course type. Please review the criteria that apply to your enrollment.

Instructor-Led Training

Students may request a full refund before the commencement of the first live class.
Refund requests made before the first live class are generally eligible for a full refund after verification.
Students are encouraged to attend a demo session before enrolling whenever available.
If a student has attended one or two live sessions, refund requests may still be considered in exceptional cases based on the reason provided and solely at SkillSurf's discretion.
After attending more than two live training sessions, the course fee becomes non-refundable.

Self-Paced Training

Refund requests may be considered before substantial access to the course content.
If only one or two recorded modules/sessions have been accessed, SkillSurf may, at its sole discretion, approve a partial refund or offer a transfer to another course or batch.
Once substantial course content has been accessed (for example, around 50% or more of the learning material), refunds will generally not be available.
Every request is reviewed individually.

Corporate Training

Corporate training refunds are governed by the signed service agreement between SkillSurf and the client organisation.
Please refer to your contract terms or contact our corporate team at support@skillsurf.in for details.

Process

Refund Processing Timeline

Follow the steps below to initiate a refund request.

Submit a Refund Request

Student submits a refund request through the official SkillSurf support email.

Verification & Review

The request is reviewed together with enrollment details and eligibility.

Decision Communication

SkillSurf communicates the decision by email.

Refund Processing

If approved, the refund is processed through the original payment method within a reasonable processing period.

Cancellation by Student

Students wishing to cancel their enrollment should contact SkillSurf as early as possible.

Refund requests submitted before the first live class are generally eligible for a full refund.
Refund requests after one or two live sessions may be considered only in exceptional circumstances.
After attending more than two live sessions, refunds will generally not be granted.

Cancellation by SkillSurf

SkillSurf reserves the right to cancel or reschedule a batch due to low enrollment, trainer availability, technical issues, operational requirements, or other unforeseen circumstances. Enrolled students will be notified and offered the following options:

Transfer to another scheduled batch of the same course at no extra cost.
A full refund if the alternative batch is not suitable.

If a batch is rescheduled, students may choose to continue with the new schedule or request a full refund within 7 days of the notification.

Batch Rescheduling

Policies for moving to a different batch.

Students may request a batch transfer before attending more than two live sessions.
Batch transfers are subject to seat availability.
One complimentary batch transfer may be allowed at SkillSurf's discretion.
Requests made after attending more than two sessions may still be reviewed but are not guaranteed.

Trainer Changes

SkillSurf reserves the right to replace, reassign, or reschedule trainers due to operational requirements, scheduling conflicts, health issues, or other unforeseen circumstances.

Trainer changes alone shall not automatically qualify a student for a refund. Where possible, SkillSurf may offer an alternative batch or trainer depending on availability.

Non-Refundable Situations

Refunds will not be issued in the following circumstances.

More than two live sessions attended.
Significant access to self-paced course material.
Promotional or discounted enrollments where stated.
Completed workshops or completed training.
Refund requests outside the eligibility period.

Force Majeure

SkillSurf shall not be held liable for any failure or delay in performing its obligations under this policy if such failure or delay arises from events beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, power outages, internet disruptions, or other force majeure events.

In such cases, we will make reasonable efforts to reschedule sessions or offer alternative arrangements. Refunds will be considered on a case‑by‑case basis, taking into account the nature and duration of the event.

Final Decision

Every refund, transfer, cancellation, or exception request is reviewed individually. SkillSurf reserves the right to approve, reject, or offer an alternative resolution depending on the circumstances.

The final decision regarding refunds, transfers, and exceptional cases rests solely with SkillSurf.

Contact for Refund Queries

Have Questions About Your Refund?

If you have any questions about this Refund Policy or wish to initiate a refund request, please reach out to us. We are here to help.

support@skillsurf.in 97406 47521 Contact Us

Disclaimer

The information provided on this page is for general informational purposes only and does not constitute a legal agreement. SkillSurf reserves the right to update, modify, or replace any part of this Refund Policy at its sole discretion.

In the event of any discrepancy between this policy and a specific written agreement signed between SkillSurf and a student or organisation, the terms of the signed agreement shall prevail.

This document was last updated on July 22, 2026.